Question 1

The Royal Institution of Chartered Surveyors (RICS)

Accepted Answer

The Royal Institution of Chartered Surveyors (RICS) is a globally recognized professional organisation that sets and upholds high standards in the land, property, and construction sectors. As RICS professionals we are qualified, experienced, and committed to ethical practices, ensuring that all our clients receive reliable and trustworthy advice. RICS members have access to a vast network of industry professionals, resources, and market insights, enabling us to provide informed and accurate guidance to clients. By choosing to work with an RICS member, you can have confidence in the quality and professionalism of the service that you will receive.

Question 2

Central Association of Agricultural Valuers (CAAV)

Accepted Answer

The Central Association of Agricultural Valuers (CAAV) is an esteemed professional organization that represents and supports rural valuers, surveyors, and agricultural consultants in the United Kingdom. The CAAV plays a crucial role in maintaining high standards and promoting best practices within the agricultural and rural sectors. As members of the CAAV we adhere to a strict code of conduct, ensuring that we provide trusted and reliable advice to our clients. We have a deep understanding of the complexities of rural property and agricultural businesses and can offer expert valuation, consultancy, and management services. By engaging with a CAAV member, you can be confident that you are working with a qualified professional who possesses the necessary knowledge and expertise to navigate the unique challenges of the rural environment.

Question 3

The Property Ombudsmen

Accepted Answer

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990 and it is a not-for-profit independent company.

By dealing with a Member of the TPO, our clients can be confident about our dealings with actual and potential buyers and sellers of residential property or lettings in the UK. Since 1 October 2008, all estate agents are required to register with an Estate Agents Redress Scheme that has been approved by the Office of Fair Trading (OFT) and which investigates complaints against estate agents. The TPO is one of the schemes approved by the OFT.

Bentons have in addition agreed to follow the TPO Code of Practice for Residential Estate Agents. By signing up to this Code of Practice we are required to provide additional consumer protection that goes beyond that required by the law. This additional consumer protections enables us to display the blue TPO logo. Registered agents, who do not voluntarily accept the Code of Practice obligations of the TPO Scheme, are not entitled to show the blue TPO logo. To find out about our complaints procedure, please click here

Question 4

The National Association of Estate Agents

Accepted Answer

As members of the NAEA we are required to adhere to a strict code of conduct, which ensures that we operate with integrity, honesty, and transparency. This gives our clients confidence that they are dealing with a reputable and trustworthy agent who will always act in their best interests.

Secondly, as NAEA members have access to the latest industry knowledge and developments. We are kept up to date with changes in regulations and market trends, allowing us to provide accurate and informed advice to consumers. This knowledge empowers our clients to make well-informed decisions about buying or selling properties.

Furthermore, as NAEA members we have access to professional development and training opportunities. This enables us to continually enhance our skills and knowledge, providing a high level of service to our clients. Our clients benefit from this expertise as it ensures a smooth and efficient transaction process.

Question 5

The Association of Residential Letting Agents

Accepted Answer

As a member of ARLA we are required to adhere to a strict code of practice, which ensures that we operate with integrity and professionalism. This gives clients peace of mind, knowing that they are dealing with a reputable and trustworthy agent. Additionally, we have access to the latest industry knowledge and are kept up to date with changes in legislation and regulations which is ever changing. We can provide accurate and reliable advice to clients, ensuring that their rights and interests are protected. As ARLA members we have access to a wide range of resources and training opportunities, which helps us stay ahead of the curve and provide a high level of service.

Question 6

The Guild

Accepted Answer

We are proud Members of The Guild of Property Professionals which is a network of estate agents and property professionals in the United Kingdom. The Guild is an organization that represents high-quality and reputable professionals in the property industry. The Guild's members include estate agents, letting agents, surveyors, and other property specialists who have met certain criteria and adhere to the highest standards of professionalism and customer service. The Guild provides training, support, and resources to us as its members to helps all member agents to excel in our field and deliver exceptional service to our clients. Being a member of the Guild signifies a commitment to excellence and integrity in the property industry.

Question 7

The Relocation Agent Network

Accepted Answer

The Relocation Agent Network is a network of independent estate agents in the United Kingdom. It is affiliated with Cartus, a global relocation services company. The network consists of handpicked estate agents who are selected based on their local expertise, professionalism, and customer service and we are proud to have been selected as their local agent.

The Relocation Agent Network provides a range of services to individuals and companies relocating within the UK or internationally. These services include helping clients find suitable accommodation, providing area orientation and local information, assisting with school searches, and offering support throughout the entire relocation process.

Awards & affiliations

Affiliations